The title of today's blog is born of an incident that occurred yesterday, when using some former skills I was able to resolve a problem.
We had been having a problem with our sky TV and the intermittent loss of our broadband Internet connection. This has been the case for a week and in spite of several calls by my wife and carrying out verbal instructions via the telephone, the problem was not being resolved. The fifth call yesterday morning to yet another different respondent, resulted in my having to speak to the person concerned. The full details of the telephone call I am unable to recall. However, I am able to say that I managed to stay calm and adopted a communication technique, used on many occasions during my former professional life, which resulted in the individual concerned taking the necessary action that resulted in an engineer visiting our premises this morning and quickly repairing the faulty connections.
The small triumph referred to above therefore, was not only the satisfactory outcome in relation to getting the connection problems resolved, but on a personal level to have the satisfaction of having been able to satisfactorily use a former communication technique to good effect. A relatively small triumph of this nature, may not seem much to the reader. However, it has given me a psychological boost as it is refreshing to be able to enjoy what I consider a minor triumph, as opposed to the numerous minor, yet mainly untoward, incidents in which I have been involved.
It is always good to be able to have some positive aspects to focus on as opposed to negative.
JSAFGA
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